Therapies, LLC. The Policy applies to information collected online and
information collected at our studio location. By using this website, you signify
1. Information We Collect
640 Massage Studio collects various pieces of personal information
throughout the course of our business relationship with you. This includes
information that you provide either online or at our studio, information that we
collect when you visit our website or use our mobile app, transaction-based
information related to your spa appointments and your purchase history.
The following is a summary of the types of information collected and the
purposes for its collection:
● Identification and communication information, including personal
identifiers such as name, postal address, email address and phone
number. This is to identify individual customers and communicate with
them in the course of providing services, and to send marketing
materials such as special offers, newsletters and updates.
● Website and Mobile App activity and history, not attributable to an
identified or identifiable consumer (de-identified data). This includes
device IDs, clickstream information, device type, browser type, time and
date, and subject of advertisements clicked or rolled over. We use this
data to help us provide users of our websites and mobile app with a
more user-friendly browsing experience, and to provide visitors to our
websites and/or other websites with advertisements about goods and
services more likely to be of interest to them (interest-based
● Geolocation data (information about your location). When you use our
location-based services and features (for example, location-based
search), your location data is used to serve you with the right content,
which may also include location-based advertising. We do not use this
information to identify you personally without your consent.
● Customer appointment and purchase history, to track the status of an
appointment throughout the service life cycle and to maintain a record of
products purchased and services provided to each customer.
● Financial transaction history, to track amounts charged to and paid by
the customer for products and services. This is to account for prepaid
services (memberships and packages), service credit balances, gift card
balances and loyalty point balances owing to the customer, and to
maintain a record of charge card payment and settlement activity with
our Payment Processors.
● Service Provider Notes, to maintain a record of specific services, and to
track progress and effectiveness of the services over time.
● Customer Preferences and Notes, to help studio associates create a
better overall customer experience, more tailored to the needs and
wants of the individual.
● Customer waiver and information disclosure forms, to ensure customer
consent and limit studio liability, and to furnish our practitioners with
certain background information helpful in providing effective service.
● Customer survey feedback, to provide better customer service and to
quickly resolve any outstanding issues.
● Customer service incidents and complaints, to ensure follow-through
and timely resolution of all customer complaints, and to ensure
compliance with 640 Massage’s policies and procedures.
We may obtain information from or about our customers in other ways. For
example, we may verify user information with a service provider, or customers
may discuss the information during a phone conversation with the
receptionist, their intake form or consultation. We may also draw inferences
from any of the information identified in this section to create customer
marketing segments reflecting a customer’s preferences or characteristics.
If you choose to contact us through our websites to buy gift cards or request
an appointment, we may ask for additional information including credit card
information, which will allow us to complete your transaction and verify your
identity. For gift cards, we will also ask for the gift card recipient name and
You can choose to stop receiving solicitations at any time simply by replying to
an email's Unsubscribe function, updating your account preferences online, or
by contacting Customer Service. Please refer to the Choice and Opt-Out
section for more information.
If you have any questions regarding your personal information or wish to
correct or change any of your personal information, please contact
firstname.lastname@example.org or call 860-399-0667
2. Information We Collect From Our Websites
We store information that we collect on our websites through cookies and log
files to create a profile of our users. We do not link the information we store in
cookies to any personally identifiable information you submit while on our
3. Communications From Our Websites
Transactions and Service Announcements:
Customers who schedule an appointment with us or who buy gift cards online
will receive a number of communications from us throughout the transaction
process. These communications may come via email or SMS text message,
depending on the customer’s preference. We may also occasionally send out
service-related announcements, for instance, if our service is temporarily
suspended for maintenance. Generally, these communications are not
promotional in nature, and users will receive them as long as their accounts
Special Offers, Newsletters and Updates:
Out of respect for the privacy of our customers, we present the option to not
receive these types of communications, as explained in the Choice and
Opt-Out section below.
We communicate with our customers on a regular basis in the course of
providing the requested services. We respond to issues relating to a
customer's account via email, SMS text message or by phone, in accordance
with the customer's wishes.
Choice and opt-out:
You can change your opt-in or opt-out status or your communication
preferences (email, SMS text) by clicking on the "Unsubscribe" link within the
email, or by logging into your user account on our website or app and
updating your preferences there. You may additionally unsubscribe by
emailing your request to email@example.com or call 860-399-0667
4. Sharing Information
We will not share your credit card number or any other financial information
with any third party except for the verification purposes mentioned above.
We will not sell any personal information that we collect.
Though we make every effort to preserve user privacy, we may disclose
personal information when required by law or under the good-faith belief that
such action is necessary under applicable law. We may disclose personal
information in order to establish or exercise our legal rights or defend against
legal claims. We also share information in order to investigate, prevent, or
take action regarding illegal activities, suspected fraud, to protect our property
or interests or that of our agents and employees, and to protect personal
safety or the public.
The Site contains links to other websites maintained by third parties. Please
be aware that 640 Massage Therapies, LLC exercises no control over linked
sites and is not responsible for the privacy practices or the content of such
sites. Each linked site maintains its own independent privacy and data
collection policies and procedures, and you are encouraged to view the
privacy policies of these other sites before providing any personal information.
If as a result of a business transition, the users' personally identifiable
information will be used in a manner different from that stated at the time of
collection, users will be given the option to continue sharing their information
consistent with our notification of changes section. However, nothing in this
Therapies LLC to transfer all or part of its business and/or assets (including
the Site), for any purposes, without any limitation whatsoever. 640 Massage
Therapies LLC specifically reserves the right to transfer or share a copy of
personally identifiable information collected from its Site to the buyer of that
portion of its business relating to that information.
5. Information Security
640 Massage Therapies LLC takes care to protect the personal information
that we collect and retain by maintaining reasonable security procedures and
practices appropriate to the nature of the information. When our
registration/order form asks users to enter sensitive information (such as
credit card number), that information is encrypted and is protected with
encryption software, currently SSL encryption. While we use SSL encryption
to protect sensitive information online, we also protect user-information
off-line. Only employees who need the information to perform a specific job
(for example, our accountant or receptionist) are granted access to personally
Although we endeavor to create secure and reliable systems and websites
and to safeguard against unauthorized disclosures of information, we cannot
assure you that personally identifiable information that we collect will never be
acknowledge that 640 Massage is not responsible for any intercepted
information sent via the Internet, and you hereby release us from any and all
claims arising out of or related to the use of intercepted information in any
6. Changes in this Privacy Statement
privacy statement, the homepage, and other places we deem appropriate so
that you are aware of what information we collect, how we use it, and under
what circumstances, if any, we disclose it.
Users with questions or concerns regarding their privacy or this statement
should contact Privacy Statement Personnel via Postal Mail at:
640 Massage Therapies LLC, 16 Westbrook Place, Westbrook, CT 06498, or by e-mail at firstname.lastname@example.org or call 860-399-0667